Appointments

We would like to thank all of our patients who booked and attended their covid vaccination appointment over the last weekend, we vaccinated over 700 patients!
However, we would like to express our concerns regarding the patients who had booked and did not attend for their covid vaccination at the Surgery. On 18th and 19th December we had a total of 97 appointments that were not attended. We appreciate that sometimes life gets in the way and over a weekend our telephone lines are not operational so you would not have been able to contact us, but all members of staff are working very hard to provide this service to patients across the community and keep patients and their families safe. This morning alone (22nd December), we have had 8 covid vaccination appointments that patients have not attended.
Not only have we had patients who have not attended their appointment for the covid vaccinations, but last week between 13th and 17th December 2021 we had a total of 24 face-to-face appointments that were not attended. Equating to 6 hours and 10 mins of lost time with clinical staff.
Please can we encourage you to contact the surgery where possible and re-arrange your appointment if you are no longer able to attend, so that this can be offered to someone else.