Suggestions, Comments and Complaints

We make every effort to give the best service possible to everyone who attends our practice.

We are continually looking to turn our patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families. We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences.

If you wish to submit positive feedback, please complete the form and return to the Surgery or visit the reception desk at the Surgery to request for a form.

If you wish to put in a complaint, please complete the Surgery’s complaint form. You can either return to the surgery by hand, post to the surgery.

Patient Feedback

22/04/2022 I would like to pass on my thanks to all for everything you have done for me, you have been brilliant.
05/05/2022 Excellent. I have had no problems with any of the girls. They are always helpful and kind. Whenever I phone to make an appointment for blood tests the girls do their best to accommodate me, they are most helpful and kind. Please give them our best wishes.
06/05/2022 Just wanted to let you know that I am impressed with the care provided by my Doctor whilst I was unwell recently. I am impressed overall with the efficiency of the surgery.
20/05/2022 Excellent. Just had another hormone injection with Sister Sharon Traves. I’ve had loads of injections in the past ie blood pressure and Covid as well as appointments for checks for my current problem. Sister Sharon is far and away the best, very pleasant, efficient and a joy to see.
23/05/2022 Excellent service. I cannot praise all the staff at the practice highly enough for the years of kind, hard work they have done for me and my family especially my Mother. They are so helpful, especially Julie. Brilliant Practice.
17/06/2022 I have been under Newhall Surgery for 70 years since birth and have always had excellent service from the Surgery and Chemist.
20/06/2022 I’m just writing to thank you for your support over the last several years as I will soon be moving GP Surgery back to the Isle of Man. Many tanks for all your help.
22/06/2022 Thank you for sorting out my wife’s query, I have seen some unpleasant comments on one of the local face book pages, however my wife and I have always found all staff to be very helpful and very pleasant.
22/06/2022 I have baked a tray of scones for everyone as a way to show my appreciation for the care I have received. Thank you.
05/04/2023 I’ve had a lot of good advice it’s been so helpful in many ways always ready to help and give good information.
05/04/2023 Thank you all at Newhall Surgery for taking care of my mum over the years but more so especially during the time when she was diagnosed with Alzheimer’s and at her end of life. The services you provided and the understanding from you all at such a difficult time was excellent and so supportive. Thank you.
05/04/2023 Patient presented with her husband. She wanted to say how pleasant her experience was with some normality coming to see a Doctor f2f. She is carer to her husband and has multiple queries which she likes to check her understanding with. She finds this is easier in person.
05/04/2023 Good doctors. Appointment was running late but it was extremely busy. My nurse was kind and gave me all the information I needed about my appointment and more on another issue. She was very professional. I never really have any issues getting an appointment when I need one.