How To Make An Appointment

You can make an appointment in the following ways:

Book Appointments Online

Appointments can also be booked online via Systm Online. Systm online allows you to book or cancel your appointment, order repeat prescriptions and also ask the practice a question. To use this service you must have a secure registration log in and password.

Please try to book your appointments well in advance. Appointments can be booked up to six weeks in advance for most clinicians. If the clinician has said “See me again in six weeks”, do not leave it six weeks before you try to book the appointment. Book it on your way out of the surgery.

Routine appointments are 10 minutes long and the clinicians will endeavour to see you as near to your appointment time as possible. Some delay is inevitable given the variety of patient problems that may be seen during a surgery.

The doctors can only see one person for one problem in one 10 minute appointment. If you have multiple or complex problems, please request a double appointment.

We may offer you an appointment with other relevant services such as First Contact Practitioner or an Out of Hours GP/Nurse.

Telephone Consultations

We offer a limited number of telephone call-back appointments each day for routine issues that do not require a face to face appointment. For example for discussing test results, discussing referrals, or medical certificates.

A telephone consultation will give the Doctor time for more serious problems. If you have a mobile, the Doctor can call you wherever you are, you don’t have to wait in. Please advise if you are not available at a certain time and we will do our upmost to call you when is convenient for both parties.

Urgent Appointments

Newhall Surgery clinicians will always endeavour to see you as soon as possible should you have an emergency medical need. We have appointments available every day for emergencies only. If you require an appointment for that day, please call the surgery as soon as possible. However, appointments and advice are available all day. For non-urgent appointments, please call the surgery after 10:00am or in the afternoon between 14:00pm and 18:00pm.

We have a doctor assigned each day to cover for medical emergencies or medical problems. With this is mind, you may not see the doctor of your choice.

We do need your co-operation to ensure that medical emergencies are prioritised. Over the last few months we have had increasing numbers of patients trying to access emergency appointments for routine issues. This prevents us from seeing genuine emergency cases. It is Newhall Surgery policy for the clinician to inform you of other services, treatment or appointment options that may be more appropriate if your problem is not deemed to be an emergency.

Nurse Appointments

Nurse appointments are pre-bookable, if the appointment is for a specialised clinic such as diabetes, asthma or an over 75 health check, please tell the Care Navigation Team and you will be given a longer appointment time.

The Nursing team cover a wide variety of areas, the key areas are listed below:

  • Immunisations and vaccinations.
  • Chronic disease clinics such as asthma, COPD, diabetes, CHD.
  • Hypertension Clinics.
  • Smears.
  • Contraception updates.
  • Dressings, BP Checks, ECG’s

Self Service Sign-in

When you arrive at Newhall Surgery, why not save time and make life easier by using our self service sign-in facility.

The system uses touch screen technology making it very easy to answer the simple questions required. The screen is in large print so that it can be easily read and used.

Missed Appointments/Cancellations

Every day many appointments are missed by people failing to attend. This is disappointing as those appointments could have been given to someone else, therefore easing the issues that Primary Care faces with appointment availability.

If you are unable to attend, please contact the surgery in advance his can be done by telephone, emailing the Surgery or by informing us via our website. We operate an automated SMS text messaging reminder service for all appointments.

If you miss multiple appointments you will contacted by the Practice to discuss the way forward.

The practice lose around 250 to 300 appointments a month with patients failing to attend for their appointment. Please help us to help you by cancelling your appointment.

Dental Appointments

If you have an urgent dental problem, such as toothache or a dental abscess, we suggest you see a dentist not your GP.

If you have a regular dentist please contact them and arrange an urgent appointment. If they are closed there should be an answer phone message with the telephone number of the local dentist covering emergencies. If you have any trouble getting through, call 111 for advice.

Extended Access

GP and nurse appointments are now available in your area during the evenings and at the weekend.

To book an appointment, contact the practice.

Your NHS, here for you.