How To Make An Appointment
You can make an appointment in the following ways:
Please try to book your appointments well in advance. Appointments can be booked up to six weeks in advance for most clinicians. If the clinician has said “See me again in six weeks”, do not leave it six weeks before you try to book the appointment. Book it on your way out of the surgery.
Routine appointments are 10 minutes long and the clinicians will endeavour to see you as near to your appointment time as possible. Some delay is inevitable given the variety of patient problems that may be seen during a surgery.
The doctors can only see one person for one problem in one 10 minute appointment. If you have multiple or complex problems, please request a double appointment.
We may offer you an appointment with other relevant services such as First Contact Practitioner or an Out of Hours GP/Nurse.
Newhall Surgery clinicians will always endeavour to see you as soon as possible should you have an emergency medical need. We have appointments available every day for emergencies only. If you require an appointment for that day, please call the surgery at 08:00am or 13:00pm when that days appointments are released. However, appointments and advice are available all day and you do not have to ring at 08:00am to be dealt with on the day. For non-urgent appointments, please call the surgery after 10:00am or in the afternoon between 14:00pm and 18:00pm.
We have a doctor assigned each day to cover for medical emergencies or medical problems. With this is mind, you may not see the doctor of your choice.
We do need your co-operation to ensure that medical emergencies are prioritised. Over the last few months we have had increasing numbers of patients trying to access emergency appointments for routine issues. This prevents us from seeing genuine emergency cases. It is Newhall Surgery policy for the clinician to inform you of other services, treatment or appointment options that may be more appropriate if your problem is not deemed to be an emergency.
We offer a limited number of telephone call-back appointments each day for routine issues that do not require a face to face appointment. For example for discussing test results, discussing referrals, or medical certificates.
A telephone consultation will give the Doctor time for more serious problems. If you have a mobile, the Doctor can call you wherever you are, you don’t have to wait in. Please advise if you are not available at a certain time and we will do our upmost to call you when is convenient for both parties.
Missed Appointments/Cancelling Appointments
Every day many appointments are missed by people failing to attend. This is disappointing as those appointments could have been given to someone else, therefore easing the issues that Primary Care faces with appointment availability.
If you are unable to attend, please contact the surgery in advance his can be done by telephone, emailing the Surgery email@example.com by completing the below form online. We operate an automated SMS text messaging reminder service for all appointments.
If you miss multiple appointments you will contacted by the Practice to discuss the way forward.
If you have an urgent dental problem, such as toothache or a dental abscess, we suggest you see a dentist not your GP.
If you have a regular dentist please contact them and arrange an urgent appointment. If they are closed there should be an answer phone message with the telephone number of the local dentist covering emergencies. If you have any trouble getting through, call 111 for advice.
All nurse appointments are available to book on the telephone, or in person.
The Nursing team cover a wide variety of areas, the key areas are listed below:
- Immunisations and vaccinations.
- Chronic disease clinics such as asthma, COPD, diabetes, CHD.
- Hypertension Clinics.
- Contraception updates.
- Dressings, BP Checks, ECG’s
- We also run our phlebotomy (blood) clinics in a morning as the samples are sent to the hospital later that day.
We have two nurse Practitioners who can prescribe certain antibiotics for minor ailments.
Some appointments may be available online.
For more information, please visit our Clinics and Services page.