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Access to Records

Newhall surgery takes patient confidentiality very seriously.  We strive to ensure your information is kept confidential and secure at all times.

However we appreciate that there are occasions due to various constraints it is useful for you to nominate a representative who has access to your data.

We have 2 levels of access at the surgery Basic and Enhanced.


How does it work?

You would need to complete an Access form giving consent for your nominated representative to have your preferred level of access.

Your representative then also needs to fill in their details confirming they are happy to be your representative.

We will then add to your records that you have consented for this person to have access to a certain level of information.  If your representative is registered here this will also be added to their record. This gives a complete picture of who has access to what record.

Can I change or stop my representative having access?

Yes you can remove your representative or change their access at any time. You would need to inform the surgery as soon as possible and fill out an Access Removal Form.

Please remember it is YOUR responsibility to do this, the surgery will not prompt or remind you to review your representatives or levels of access.


Level 1 Basic Access

We find this option is useful for spouses/ partners and parents who call on behalf of their adult children. This allows your representative to do the following on your behalf:

Book/check/alter appointments

Check if a prescription is ready and what has been prescribed

Check if a test result is back (however not what the result is)

 It does not allow the surgery to share information regarding medical conditions.


Level 2 Enhanced Access

This level of access is suitable for patients who have carers and support in their day to day lives.  This level gives access to all areas of your medical information.  The surgery would expect your representative to be able to speak on your behalf and where necessary liaise with them directly. 

If you require any further information regarding access please speak to one of the team members who will be happy to go through this with you in further detail.


pdfDownload the Access to Records Form

Carers Information


Emergency Card Scheme for Carers

The Emergency Card provides ‘peace of mind’ to Carers if anything should happen to them. It helps council staff at Derbyshire County Council to get in touch with friends and relatives and if necessary provide replacement care for the cared for person.


To request a Carers Emergency Card complete the Record of Carers Details on the back of the ‘Caring for Carers’ magazine and return it to Derbyshire County Council,


Alternatively; ring Call Derbyshire on 08456 058 058 to complete the application.



Carers Assessments

The local authority has a statutory duty to offer Carers Assessments. This can be a productive way of identifying your needs as a Carer.

The eligibility criteria to access a Carers Assessment requires that you provide regular and substantial care, which equates to 14 hours per week.

If you are providing less than 14 hours a week and feel your caring role is impacting on your our health and wellbeing you are also entitled to access a Carers Assessment.

To request a Carers Assessment Call Derbyshire on 08456 058 058.



To access an online copy of the ‘Caring for Carers’ magazine click the following link


Local Support Services:


We cannot include all of the local invaluable organisations that are available to support carers but you can access all service information through the NHS Derbyshire County Information Prescriptions at and click on the link for CARERS


Derbyshire Welfare Rights Service

Advice for carers on benefits, tax credits or employment issues

Benefits help line: 0845 120 2985 e mail


Derbyshire Carers Association

Provide emotional and practical support to Carers in Derbyshire administer the carers breaks scheme

Head Office: 01773743355



Help and support for families and carers of substance users within Derbyshire

Free phone 0800 068 5718


Alzheimer’s Society

Supporting people with dementia, their fam26/07/2011 11:32ilies and carers

Derby Office: 01332 208845

Chesterfield Office: 01246 223366


Derbyshire and Derby City Young Carers

Support children and young people who regularly care for a family member

Derby: 01332 370430

Chesterfield: 01246 207752


Mental health forums

Self help groups of carers holding forum meetings and support groups

Chesterfield: 016258440or0162958125

Derby: 01629 822337 or 07891450119


Carers UK

National Carers organisation promoting Carers Rights


Carers Direct

NHS signposting service for Carers with useful advice & guidance


Princess Royal Trust for Carers National Carers organisation and resource


Crossroads East Midlands  National charity who provide care and support to services to Carers at home


Derby & Derbyshire Parent Support Service Provide support to parents & carers of children with disabilities



Content Supplied by NHS Choices There is a wealth of information on NHS Choices about carers and caring. Below are some links into the site that we hope you will find useful.


  • Caring for a parent

    Watch this video on: caring for a parent at home

  • Telling people

    Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.

  • Taking a break

    Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.

  • Housing and carers

    Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?

Contact Carers Direct

0808 802 0202
Helpline Information
Office Hours
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.
Online Enquiry Form

Carers support groups

Finance and Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website