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Patient survey

Patient survey

Your GP Practice Services

Please answer the questions below by selecting one answer, unless otherwise specified.

Generally, how easy or difficult is it to contact your GP practice on the phone?
Generally, how easy or difficult is it to contact your GP practice using their website?
Generally, how easy or difficult is it to contact your GP practice using the NHS App?
Overall, how helpful do you find the reception and administrative team at your GP practice?
Which of the following online GP services have you used in the last 12 months? (‘Online’ means on a website or smartphone app.)
Select all that apply.
Is there a particular healthcare professional at your GP Practice you usually prefer to see or speak to?
This could be a nurse, GP or health professional at your practice.
How often do you get to see or speak to your preferred healthcare professional when you ask to?

Your Last Contact

(only think about the last time you tried to contact your GP practice for yourself or someone else)
When did you last try to contact your GP Practice for yourself or someone else?
On that occasion, what was your main reason for trying to contact your GP Practice?
Still thinking about the last time you contacted your GP Practice, how did you try to contact them?
What happened when you phoned your GP Practice on that occasion?
Once you had contacted your GP practice, did you know what the next step in dealing with your request would be?
For example, the next step could have been someone contacting you, being asked for more information, or having an appointment booked.
How soon after you contacted your GP practice did you know what the next step would be?
How did your GP Practice deal with your request? I (or the person I was contacting the practice for) was:
Select all that apply.
What did you do when you couldn’t contact your GP Practice or didn’t know what the next step would be?
Select all that apply.
Overall, how would you describe your experience of contacting your GP Practice on this occasion?

Your Last Appointment

When was your last GP Practice appointment?
Include appointments with different healthcare professionals, at different locations, whether online, by text, over the phone or in person.
Did you do any of the following before trying to get an appointment with your GP practice?
Select all that apply.
Were you offered the following choices?
Select all that apply.
How long after you first contacted your GP Practice did the appointment take place?
How do you feel about how long you waited for your appointment?
How did the appointment take place?
Who did you have the appointment with?
During your last appointment, how good was the healthcare professional at listening to you?
During your last appointment, how good was the healthcare professional at treating you with care and concern?
During your last appointment, how good was the healthcare professional at considering your mental wellbeing?
Did you feel that the healthcare professional had all the information they needed about you?
Did you have confidence and trust in the healthcare professional you saw or spoke to?
At your last appointment, were you involved as much as you wanted to be in decisions about your care and treatment?
What was the outcome of the appointment on this occasion?
Thinking about the reason for your last appointment, were your needs met?

Overall Experience

Overall, how would you describe your experience of your GP practice?

When your GP Practice is Closed

Please think about the last time you contacted or used an NHS service (for yourself or someone else) because your GP practice was closed.
In the last 12 months, have you contacted or used an NHS service when you wanted care or advice from a healthcare professional at your GP Practice but it was closed? Please put an X in all the boxes that apply
Select all that apply.
Which of the following services did you contact or use on that occasion?
Select all that apply.
How do you feel about how long you waited to get care or advice on that occasion?
Overall, how would you describe your experience of NHS services on this occasion when your GP Practice was closed?

Your Health

Have you experienced any of the following in the last 12 months?
Select all that apply.
Do you have any physical or mental health conditions or illnesses lasting, or expected to last, 12 months or more?
Which of the following long-term conditions or illnesses do you have?
Select all that apply.
Would you describe yourself as having ‘long COVID’?
That is, you are still experiencing symptoms more than 12 weeks after you first had COVID-19 that are not explained by something else.

Your health (continued)

Do any of your conditions or illnesses reduce your ability to carry out day-to-day activities?
How confident are you that you can manage any issues caused by your conditions or illnesses?
In the last 12 months, have you had enough support from local services or organisations to help you manage your conditions or illnesses?
Please think about all services and organisations, not just health services.
Have you had a conversation with a healthcare professional from your GP practice to discuss what is important to you when managing your conditions or illnesses?

A care plan is an agreement between you and healthcare professionals to help you manage your health day-to-day. It can include information about your medicine, an eating or exercise plan, or goals you want to achieve, such as returning to work.

Have you agreed a plan with a healthcare professional from your GP practice to manage your condition or illnesses?
How helpful have you found this plan in managing your conditions or illnesses?