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Patient survey

Patient Survey

Some questions about you

The following questions will help us see how experiences vary between different groups of the population. We will keep your answers completely confidential, and they will not be linked to your medical records.
How old are you?
Which of the following best describes you?

Patient Survey

Your GP Practice services

Generally, how easy or difficult is it to contact your GP practice on the phone? *
Generally, how easy or difficult is it to contact your GP Practice using their website? *
Generally, how easy or difficult is it to contact your GP Practice using the NHS App? *
Overall, how helpful do you find the reception and administrative team at your GP Practice? *
Which of the following online GP services have you used in the last 12 months?
Please select all that apply.
Is there a particular healthcare professional at your GP Practice you usually prefer to see or speak to?
This could be a nurse, GP or health professional at the practice.
How often do you get to see or speak to your preferred healthcare professional when you ask to?
When did you last try to contact your GP Practice for yourself or someone else?

Your last contact

Only think about the last time you tried to contact your GP practice for yourself, or someone else.
On that occasion, what was your main reason for trying to contact your GP Practice?
Still thinking about the last time you contacted your GP Practice, how did you try to contact them?
What happened when you phoned your GP Practice on that occasion?
Once you had contacted your GP practice, did you know what the next step in dealing with your request would be?
E.g. the next step could have been someone contacting you/being asked for more information/having an appointment booked
How soon after you contacted your GP practice did you know what the next step would be?
How did your GP Practice deal with your request?
Please select all that apply.
What did you do if you couldn’t contact your GP Practice or didn’t know what the next step would be?
Please select all that apply.
Overall, how would you describe your experience of contacting your GP Practice on this occasion?
When was your last GP Practice appointment?
Includes appointments with different healthcare professionals, at different locations, whether online, by text, over the phone or in person.

Your last appointment

The next few questions are about the last time you had an appointment for yourself.
Did you do any of the following before trying to get an appointment with your GP Practice?
Please select all that apply.
Were you offered the following choices?
Please select all that apply.
How long after you first contacted your GP Practice did the appointment take place?
How do you feel about how long you waited for your appointment?
How did the appointment take place?
Who did you have the appointment with?
During your last appointment, how good was the healthcare professional at listening to you?
During your last appointment, how good was the healthcare professional at treating you with care and concern?
During your last appointment, how good was the healthcare professional at considering your mental wellbeing?
Did you feel that the healthcare professional had all the information they needed about you?
Did you have confidence and trust in the healthcare professional you saw or spoke to?
At your last appointment, were you involved as much as you wanted to be in decisions about your care and treatment?
What was the outcome of the appointment on this occasion?
Please select all that apply.
Thinking about the reason for your last appointment, were your needs met?

Overall experience

Have you had a conversation with a healthcare professional from your GP Practice to discuss what is important to you when managing your conditions or illnesses?
Have you agreed a plan with a healthcare professional from your GP Practice to manage your conditions or illnesses?
A care plan is an agreement between you and healthcare professionals to help you manage your health day-to-day. It can include information about your medicine, an eating or exercise plan, or goals you want to achieve, such as returning to work.
How helpful have you found this plan in managing your conditions or illnesses?
Overall, how would you describe your experience of your GP Practice?

When your GP Practice is closed

Please think about the last time you contacted or used an NHS service (for yourself or someone else) because the GP Practice was closed.
In the last 12 months, have you contacted or used an NHS service when you wanted care or advice from a healthcare professional at your GP Practice but it was closed?
Which of the following services did you contact or use on that occasion?
Please select all that apply.
How do you feel about how long you waited to get care or advice on that occasion?
Overall, how would you describe your experience of NHS services on this occasion when your GP Practice was closed?

Local services and organisations

In the last 12 months, have you had enough support from local services or organisations to help you manage your conditions or illnesses?
Please think about all services and organisations, not just health services.