In order to support the transition to the new MOL provider, a temporary divert has been put in place until the number porting process has been completed (hopefully in around 2 weeks). While this divert is active, there may be fewer queue spaces available on the lines. Normal capacity will resume once the numbers have been fully ported and patients can continue to call the known MOL telephone numbers to get through to the service.
This service is being continuously monitored and tested and it has been confirmed that queue spaces are available for patients to get through, however as expected, on the run up to the bank holidays, there is an expected higher demand than normal.
For patients who are able to use the online methods to order your prescriptions (including on behalf of relatives), please do so via the NHS App, NHS website or through the MOL online ordering form at www.derbyshiremol.nhs.uk.
Thank you.