As the Easter bank holidays approach, please be advised that the Medicine Order Line (MOL) will be closed on Good Friday (18th April) and Easter Monday (21st April). Their regular opening hours, from 8am to 4pm, will be maintained on all other working days.
Due to the increased demand, it is expected that the Medicine Order Line will experience higher than usual call volume during this time.
To mitigate the expected surge in demand and to manage prescription requests effectively, the MOL will adhere to our Standard Operating Procedure (SOP) for bank holidays. Prescription requests will be accepted up to 14 days before the due date (as opposed to the usual 7 days).
Controlled Drugs will be handled in accordance with SOPs, with future dating aligned to the due date on the clinical system. These items will not be issued any earlier however if the due date falls on a weekend or bank holiday, then they will be future dated to the working day prior to this (allowing for pharmacies to order in any stock needed).
For patients with internet access, it is highly recommend utilising one of the online prescription ordering options, including:
• NHS app
• MOL online ordering form via www.derbyshiremol.nhs.uk
• Online ordering via the GP clinical system
• Electronic Repeat Dispensing (eRD)
Please note that the MOL will also be closed on the following May bank holidays:
▪ Monday 5th May
▪ Monday 26th May.