Each week Newhall Surgery offers in excess of 1000 appointments to our patients, unfortunately many people do not attend and do not advise us of this in advance.
We are continuing to audit our DNA’s and will be contacting patients who do not attend. Our aim is to reduce the amount of ‘patient unused’ clinical appointments which could have been offered to other patients had we been advised of the non-attendance in advance.
Throughout the month of November 2024, a total number of 145 patients did not attend for their appointment – this amounts to 24 hours 6 minutes.
Please could we respectfully ask, that if you are unable to attend your appointment you either telephone, e-mail us on ddicb.newhallenquiries@nhs.net or go online https://newhallsurgery.com/ to let us know that you are unable to attend your appointment so this may be offered elsewhere.
Many thanks for your help, support and understanding.