Prescriptions

Medication can be ordered 7 days in advance of the due date.

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • phone the medicines order line on 01158 550 260, Monday to Friday, 8am to 4pm

We do not take repeat prescription requests over the phone or email. We are not able to deal with contraception requests, this requires an appointment.

Some items may not appear on your repeat prescription due to clinical grounds. You can still order this item by typing what you require in the free text box on the online medication ordering service or by phoning the medicines order line.

Please do not order your medication online if you require your medication as an emergency, please call the medicines order line. 

Emergency prescriptions

The ordering of emergency prescriptions is monitored and will be recorded on your medical record.

If you require an emergency prescription before 4pm, you will need to contact the medicines order line who will be able to arrange this for you.

Collecting your prescription

Information:

You can usually collect your prescription 2 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z (nhs.uk)

Medication reviews

When requesting your medication you may be made aware that you are due a medication review. You can book a medication review up to 5 weeks in advance.

We have a Pharmacist who carries out medication reviews on behalf of the GP. Please be advised that a Pharmacist may contact you if they have any queries about your medication.

Our new Long Term Condition review process will mean that we will contact patients for their review on their birth month, we will arrange the necessary appointments and ensure your medication is re-authorised.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Please take your unused medications to a local community pharmacy. Please do not bring to the surgery. Please do not put it in your household bin or flush it down the toilet.

About Community Pharmacies

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.