Patients can request and order their medication 7 days in advance of the due date to allow sufficient time for the processing of the prescription by the Practice and the ordering and delivery at the Community Pharmacy.
Please note that acute prescriptions (not on repeat) may take longer to process as the clinician will need to review this and if required book an appointment with you before the medication can be issued.
Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
- using the Rapid Health service
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- phone the medicines order line on 01158 550 260, Monday to Friday, 8am to 4pm
We do not take repeat prescription requests over the phone or email. We are not able to deal with contraception requests, this requires an appointment.
Some items may not appear on your repeat prescription due to clinical grounds. You can still order this item by typing what you require in the free text box on the online medication ordering service or by phoning the medicines order line.
Please do not order your medication online if you require your medication as an emergency, please call the medicines order line.
Emergency prescriptions
The ordering of emergency prescriptions is monitored and will be recorded on your medical record.
If you require an emergency prescription before 4.00pm, you will need to contact the medicines order line who will be able to arrange this for you. Alternatively, your community pharmacy may be able to support you with this request.
Collecting your prescription
You can usually collect your prescription 3 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- using the Rapid Health service
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
Medication reviews
When requesting your medication you may be made aware that you are due a medication review. You can book a medication review up to 12 weeks in advance. This review may include an annual review with a member of the nursing team initially and then a medication review with a member of the pharmacy team.
We have a pharmacy team who carry out medication reviews on behalf of the GP. Please be advised that a Pharmacist may contact you if they have any queries about your medication.
Our new Long Term Condition review process will mean that we will contact patients for their review on their birth month, we will arrange the necessary appointments and ensure your medication is re-authorised. For more information about our Long Term Condition review process please visit: https://newhallsurgery.com/news/long-term-condition-ltc-reviews-important-update-effective-1st-april-2024/ .
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Please take your unused medications to a local community pharmacy. Please do not bring to the surgery. Please do not put it in your household bin or flush it down the toilet.
About Community Pharmacies
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Pharmacy First
The following table shows the 7 conditions pharmacists can manage across various age ranges:
| Clinical pathway | Age range |
| Acute otitis media* | 1 to 17 years |
| Impetigo | 1 year and over |
| Infected insect bites | 1 year and over |
| Shingles | 18 years and over |
| Sinusitis | 12 years and over |
| Sore throat | 5 years and over |
| Uncomplicated urinary tract infections | Women 16-64 years |
* Distance selling pharmacies will not complete consultations for acute otitis media.
Patients will be able to access the 7 clinical pathways element via referrals from referring organisations including general practice, urgent and emergency care settings, and NHS 111 (online and via telephone). In addition, for the 7 common conditions clinical pathway consultations only, patients can access the service by attending or contacting the pharmacy directly without the need for referral.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.